1. Overview
At 11Click India, we strive to provide high-quality NFC business card products and services. This Refund Policy outlines our procedures for returns, refunds, and exchanges to ensure a satisfactory experience for our customers.
This policy applies to all purchases made through our website, via phone, or in person.
2. Standard Products
2.1 Return Eligibility
Standard, non-customized products may be returned within 15 days from the date of delivery, provided that:
- The product is in its original condition
- The product is in its original packaging
- All accessories and documentation are included
- You have a valid proof of purchase
2.2 Non-Returnable Items
The following items cannot be returned:
- Customized or personalized products
- Products that have been used, activated, or linked to an account
- Digital products and services once access has been granted
- Products that are damaged due to misuse
3. Customized Products
3.1 Design Approval
For all customized NFC business cards and products:
- A digital proof will be provided for your approval before production
- It is your responsibility to carefully review and approve the design
- Once you approve a design, we will proceed with production
- Approved designs that contain errors provided by the customer are not eligible for refunds
3.2 Production Defects
If your customized product has a manufacturing defect that differs from the approved design, we will:
- Replace the product at no additional cost
- Cover the shipping costs for the replacement
To claim a defective product, please provide clear photographs showing the defect within 7 days of receiving the product.
4. Digital Services
4.1 Subscription Services: Monthly or annual subscription services may be canceled at any time, but refunds are only provided as follows:
- Monthly subscriptions: No prorated refunds for partial months
- Annual subscriptions: Prorated refunds available within the first 30 days
4.2 Digital Profiles: Once a digital profile has been created and linked to an NFC card, no refunds will be issued for the digital service component.
5. Refund Process
5.1 How to Request a Refund
To initiate a return and request a refund:
- Contact our customer support team at support@11click.com or call +91 94095 85849
- Provide your order number, details of the items being returned, and reason for return
- Our team will provide instructions for returning the product
- Return shipping costs are the responsibility of the customer unless the return is due to our error
5.2 Refund Processing Time
Once we receive your returned item and verify its condition:
- Refunds will be processed within 5-7 business days
- Credit card refunds typically appear on your statement within 5-10 business days
- Bank transfers may take 7-14 business days to reflect in your account
6. Exchanges
If you wish to exchange a product for a different item:
- The same return eligibility criteria apply
- If the new item is more expensive, you will need to pay the difference
- If the new item is less expensive, the difference will be refunded
- Customized products cannot be exchanged for different designs
7. Cancellation of Orders
7.1 Orders for standard products may be canceled before shipment for a full refund.
7.2 Orders for customized products may be canceled:
- Before design approval: Full refund
- After design approval but before production: 80% refund
- After production has begun: No refund
8. Right to Modify
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes indicates your acceptance of the modified Refund Policy.
9. Contact Information
If you have any questions about our Refund Policy, please contact us at:
Email: support@11click.com
Phone: +91 94095 85849