Cancellation and refund terms for 11click services
At 11click by YRHP INDIA, we want you to be completely satisfied with our services. This Refund Policy explains when refunds are available, how to request them, and how they are processed.
Please read this policy before making a purchase. By paying for any 11click service, you acknowledge that you have read and agreed to these terms.
| Service | Refund Eligible? | Window |
|---|---|---|
| Digital Card (Annual Plan) | Yes | Within 7 days of purchase |
| Digital Card (Monthly Plan) | Partial | Within 24 hours of purchase |
| NFC Physical Card (not dispatched) | Yes | Before shipping confirmation |
| NFC Physical Card (dispatched) | No | — |
| Custom Design Work | No | — |
| Free NFC Card Offer | N/A | No payment required |
If you are not satisfied with an annual plan, you may request a full refund within 7 days of your purchase date, provided you have not used the service to create and share a live digital card.
Monthly subscriptions can be refunded within 24 hours of the purchase if no profile has been created or shared. After 24 hours, monthly plans are non-refundable.
Auto-renewal charges are non-refundable once processed. It is your responsibility to cancel before the renewal date. We will send a reminder email before auto-renewal.
For physical NFC card orders:
The following are not eligible for refunds under any circumstances:
To request a refund, contact us with the following details:
Send your request to info@11click.in or WhatsApp us at +91 94095 84859.
Once your refund request is approved:
You will receive an email/WhatsApp confirmation once the refund is initiated.
Have a question or want to request a refund? We're here to help.